At Teenx India Private Limited every order is carefully processed to ensure a smooth and timely delivery experience. Once an order is placed, it is verified and prepared for dispatch within 24 to 48 hours. After the order is packed and ready to ship, customers receive a confirmation message along with a tracking link via email or SMS. Orders placed on weekends or public holidays are processed on the next working day.
At Teenx India Private Limited delivers across India, covering major cities, towns, and rural areas. Every effort is made to reach as many locations as possible, ensuring that customers receive their orders without inconvenience. In rare cases where a location is not serviceable, customers will be informed at the time of checkout.
The delivery time depends on the destination. For metro cities, orders are typically delivered within three to five business days. Non-metro cities and rural areas may take five to seven business days, while deliveries to remote locations can take up to ten business days. These timelines are estimated and may be affected by factors such as weather conditions, national holidays, strikes, or operational delays by courier partners.
TeenX offers free shipping on orders above a specified amount. For orders below this threshold, a nominal shipping fee is applied based on the delivery location. The exact shipping charges are displayed at checkout before order confirmation.
Once the order is shipped, customers receive a tracking link via email or SMS to monitor the status of their shipment in real time. The tracking details are updated regularly by the courier partners. If any issue arises while tracking the order, customers can reach out to the support team for assistance.
In cases where the delivery attempt is unsuccessful due to an incorrect address or unavailability of the recipient, the courier service makes additional attempts. If the order is returned to TeenX due to multiple failed delivery attempts, the customer can request a reattempt, which may include additional shipping charges. If the customer opts for a refund instead, the shipping fee is deducted from the total refund amount.
If a package arrives in a damaged condition, appears tampered with, or contains missing items, customers must report the issue within 24 hours of delivery. Clear images of the package and product should be shared with the support team for verification. Once verified, TeenX will arrange for a replacement or process a refund in accordance with the return policy.
At present, TeenX does not offer international shipping. The company is continuously working on expanding its reach and will update customers when international shipping becomes available.
For any concerns or queries related to shipping and delivery, customers can contact the TeenX support team via email or phone. The support team is available to assist with tracking issues, delivery delays, and any other inquiries related to order fulfillment.
